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Blog Posts (8)

  • Resilience in the Real World

    Resilience in the workplace, not only focuses on the ability to bounce back after adversity, but also on the ability to regulate emotions during times of stress. We often spend our work days battling challenging scenarios; preparing for an important meeting, heavy workloads or meeting tight deadlines. This means that regularly, we have to draw on our personal strengths and resources in our environment, to ensure that potential struggles are not interfering with our capability to work and our workplace satisfaction. Building strong resilience can help you to find more joy, both personally and professionally, by teaching your mind to better evaluate and recover from stressful situations, rather than evaluate them differently. Often, employers use resilience-building interventions to get people to ‘tough it out’ when actually stress is the underlying problem and these workshops are not helping individuals to overcome the impact stress has on their lives. This is why it is imperative to our wellbeing to introduce strong resilience into our day-to-day existence, that can be used in and outside of the workplace to promote good mental health. Here are some top tips from our psychologists at PsycApps to assist with building well-rounded resilience: Emotional Regulation Strong emotions are an essential part of the human experience and are healthy despite feeling uncomfortable or painful at times. Emotional regulation is simply the ability we have to manage our emotions. Healthy emotional regulation is about not struggling with emotions we might experience and not letting ourselves be overcome or overwhelmed by them, like an outburst. For those struggling with emotional regulation, helping to get some perspective and distance from our emotions can be useful, which can come through self-reflective and introspection techniques that tools such as mindfulness, or Acceptance and Commitment therapy encourage. Building a Support Network As humans, we are social creatures who often crave the company of others, especially in times of weakness or stress. As Maslow himself pointed out in his hierarchy of needs*, love and belonging are crucial steps in gaining self-actualisation, thus, becoming more motivated individuals when needs such as love and belonging are met. Is there someone or a group of people in your life who you find yourself turning to for support in your happiest and most difficult times? Did you know that having a close, trusting support network can help you build well-rounded resilience? Is there a location, comfort food or music that brings you reassurance and calm? Whether you seek aid from a person, a place, or something that makes you feel comfort, that feeling of physical or emotional support can make stressful situations easier to manage. *Maslow's Hierarchy of needs pyramid, 1943 Goal Setting Setting goals isn’t just for your 9-5. Introducing personal goals, no matter how big or small, will help you stay focused and give you control over situations. These goals could vary between going to the gym 3 times per week or setting emotional goals such as not letting a bad day at work affect your out-of-hours life. People get to where they want to be in life through having some kind of plan of action in place, rather than generally hoping something will somehow happen. Because of this, goal setting helps us to think about the smaller steps that will get us to where we want to be. Resilience Training Programme At PsycApps, we specialise in building resilience and offer a six-step training programme that is curated by psychologists for anybody in any profession looking to improve their ability to cope with challenging personal or professional situations. If you would like to learn more about implementing the Resilience Training Programme in your workplace, contact our team today.

  • Building Men’s Mental Health – pushing back against social influence

    Achieving and sustaining good mental health and wellbeing should be a focus for everyone, but there are particular issues men face that are worthy of attention. For instance, approximately 1 in 9 men will be diagnosed with Major Depressive Disorder (MDD) in their lifetime [1]. Considering that MDD is given as a diagnosis of severe depression, many more than this will likely suffer from lesser bouts of depression, which can still be significant and impairing. Relatedly, we know that men are more than three times more likely to die by suicide than women [2] and that men are twice as likely to become dependent on illegal drugs [3]. The causes of mental health and wellbeing issues in men are complex and multitudinous, but one encompassing perspective involves a social focus and the impact of societal and cultural influences. For example, when you think of the word ‘masculine’, what words come to mind? What traits or characteristics would you associate with someone who is more ‘masculine’? Take a moment to write down 5 – ideally as quickly as you can (don’t second guess yourself). Hopefully, you’ve included some positive and prosocial words, but most people will continue to associate masculinity with attributes like strength, boldness, and independence, among others. The extreme of this enters the realm of ‘toxic masculinity’, which can involve characteristics like dominance and control, but we don’t need to go all the way to the extreme to encounter problems, because, in contrast, someone who isn’t very masculine could easily be thought of as weak or dependent. So just as there are still pervasive stereotypes and influences surrounding beauty that push women to look a certain way, many men feel compelled to avoid looking ‘weak’ or show that they are coping well regardless of whatever may be going on in their life, and doing so all by themselves. However, if we’re pushed to be seen to be managing just fine despite life’s stresses and be doing so alone, this can take a toll on our mental health and wellbeing. We know that everyone suffers at some point in their life, some more regularly and more seriously than others, so to deny the impact of this is to suffer twice as hard. There are some strategies that we can use which will help to push back against the subtle influences of how men are expected to think and behave, which in turn will promote good mental health and wellbeing. These include: 1. Recognise and challenge harmful stereotypes If this post has resonated at all with you, you’re already on your way to challenging traditional notions of masculinity and what men ‘ought to be like’. Question rigid notions of manhood like those that discourage emotional expression or vulnerability. Be aware of societal expectations and stereotypes surrounding masculinity, as these can contribute to mental health issues. 2. Talk about problems and talk coping Social isolation plagues men, so keep up friendships early on and get involved in communities that do the things you like, whether gaming, sports, or other kinds of pastime. Take this a step further though, and when you find the right people, see if you can talk about more than just a shared interest. For example, talk about life and how things are going. If you’re with good friends and you know they’ve had some recent challenge, ask them about it. You don’t have to turn yourself into a therapist to ask how others are doing, and one day, you might value if it is reciprocated. 3. Give yourself a break Everyone has bad days. Days when they don’t want to get out of bed. Sometimes it’s a bad week. Bad days are generally only a problem when they don’t seem to stop, so to have them now and again is human. It would be unrealistic to expect to be on full form every day of your life, so cut yourself some slack when the occasional bad day comes around. Let it happen, engage in some self-care, and take it easy, then dust yourself off and get back to life properly the next day. 4. Find yourself the right role model It’s important to have people to look up to. These people can inspire us and we can aspire to be more like them. But when these people are celebrities or otherwise famous, then like with social media, we often only get to see the newsworthy stuff, like their successes. But whoever you choose, remember that they will sometimes have bad days or struggle with their mental health. Even some of the most ‘macho’ celebrities have opened up about their struggles to try to remind people of the normality of ups and downs with mental health. See if you can find someone you admire who opens up about their mental health and also copes with it in a positive way. 5. Find your supports If you have people in your life that you can talk to when you feel down, you’re fortunate and should be grateful for these relationships. But people aren’t always the most reliable, so it’s good to have other sources of support that we can also turn to when we need to feel better. For example, are there activities you do, or could do, that make you feel good or leave you in a good mood? Perhaps there are places you can go to that make you feel this way? Try to identify a few of these supports that are accessible to you and make sure they aren’t harmful. Also, remember that variety and moderation are key, so rein in the gym or skate park hours, retail therapy, or gaming marathons, and keep things balanced. We also still need people, so consider these additions into your network to maximise your support and do talk things out with someone when it would be beneficial to do so. 1. 2. 3.

  • Overcoming the Overwhelm: Tackling student-anxiety

    The feeling of anxiety can be present in many different scenarios and is mostly a healthy and natural response to have in times of concern. In severe cases, anxiety can be a problem if it lasts for 14 days or longer without an objective reason to worry about. If anxiety is regularly hindering parts of your life, it is important to address this feeling and look into ways you can build resilience to prevent anxiety from negatively influencing your life. School is often a common cause of anxiety in students, have you ever felt the pressure to ‘fit in with the crowd’ due to the fixation on current social media trends? This is not to rule out internal causes of anxiety within the school environment and with the end of the school year approaching, we want to address these causes as well as our top tips on how to combat these feelings. Top causes of anxiety in schools: Did you know that only 15% of UK students said they enjoyed going to school every day in 2022*? If you’re feeling anxious at school, it could be due to one of the following causes: Academic anxiety. This can often be caused by exam stress and the pressure to earn top grades in order to succeed further in life. Social anxiety. Usually caused by being exposed to large groups of people daily and feeling like you don’t fit in with the people around you. Often, this occurs both in and outside of school via social media Bullying. Unfortunately, is very common in schools around the UK and may lead to you feeling anxious about attending the school where the bullies are. Differences in learning. Some students learn better by listening, others by writing and some actioning. If you are unable to retain information by a learning style that is alien to you, this may also be a cause of anxiety. Changes in environment. A common cause of anxiety, specific to this time of year due to the academic year ending and a new one starting. You may feel anxious about leaving school, keeping in contact with your friends, or having new teachers and different classrooms. Ways to combat these problems Academic anxiety. Keep in mind that while grades and academic success do have an economic impact on people’s futures, there is a higher effect of well-being on grade outcomes than the other way around. And that school is a relatively short period in people's lives. Most adults will never be asked about their grades later in life. If you have high pressure for your self-expectation or your parents, that would be worth looking into. You may be holding on to the belief that your worthiness is connected to your academic success. Reframe your anxiety: is this a life or death situation or merely a wave on the surface of your life’s ocean? Build a framework: how well have you done in the past that can lead you to know what to expect? Set up a support system: keep your parents (if they are helpful and understanding) in the loop of how you’re feeling, bounce ideas off them, and ask them for comfort. The same with friends you can rely on Live healthily: sleep at least 8 hours, exercise, drink water, no coffee after 1 pm, keep learning sessions under 90 min, take 2-3 hour breaks None of the above seems strong enough: seek help. Therapists are exactly there for challenging times and are trained to help you manage anxiety Social anxiety. We are social animals, we are literally built to depend upon others, build relationships, and integrate ourselves into social groups. If that is not going smoothly, it is natural and healthy to feel alarmed: time to try something new! Resource mapping: map your friends, who you can trust and confide in, whose shoulder you can cry on. Quality over quantity. Research shows that having 3 close friends is better for your mental health than having 20 acquaintances. Once you’ve mapped out who’s there, you will know if you need to grow your inner circle, or if you should celebrate a moment of gratitude Don’t compare your real life to other people’s highlight reels. On social media, not all is as it appears to be. Be mindful of how following certain people makes you feel and unfollow anyone who doesn’t inspire you or who you’re not enjoying. Invest in relationships. Active listening is one of the most important skills you will ever learn. People want to be heard. Bullying . As stated above, we are social animals, and being excluded from a group, or even actively picked on takes us emotionally back to the days when being excluded meant you were likely to be eaten by a sabertooth tiger the next day. Your nervous system will react that way, and it’s doing its job. Change your environment. Bullies usually struggle with mental illness and are seldom to be reasoned with. Move classes, seats, and rooms if you can. Ask for help. Counseling services at your institution are supposed to help, and many of them do it well. Schedule a meeting. Take responsibility for your social impact. There is never an excuse for bullying, but you may have social strategies that are unbeneficial in social settings and alienate you from your peers. Therapy or a candid discussion with a compassionate friend may help surface any if at all. Then decide if that is something you want to change or not. Differences in learning. The modern school setting is not human-centric and we simply do not all fit the mold. If you have differences in learning from your peers I dare say the system fails at accommodating you - not that you are failing the system. That said, it won’t change anytime soon, so you need to work with what is there. Find out the best way you learn and do more of that Get teachers and tutors on your side. If they know you’re struggling and not being ‘lazy’ they are more likely to support you Reframe your academic self-expectations: you do not need to be a rocket scientist - find out what your jam is and follow that path instead of trying to squeeze yourself into career requirements It’s never too late: our founder, who had a notoriously volatile academic history is doing her PhD now at 44 years old. Changes in environment. Accepting change is a hard ideology to overcome. As humans, we have succumbed to daily routines that often make our minds predict our daily outcomes. Below are some strategies to help you prepare for upcoming changes. Set up structures and routines Reframe anxiety to anticipation Remind yourself of all the times you mastered change in your life Find a safe place as soon as possible - a coffee shop, library, dance club * **

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Other Pages (7)

  • Contact | eQuoo Wellbeing

    Business Development Director TIM SMITH Business Development Director JAMES LAVER Marketing Manager SHREE MAGDANI Get in Touch Speak to our specialists to find out how eQuoo can help your school achieve positive mental well-being through resilience and emotional health. "I have already learnt how to help control negative thoughts, and as I play through more of the game, I look forward to learning about my own mental health and how to improve my thinking." Paragon Skills Get in Touch Speak to our specialists to find out how eQuoo can help your school achieve positive mental well-being through resilience and emotional health.

  • Our Story | eQuoo Wellbeing

    A Note from eQuoo Purpose-built for students and staff in education, eQuoo is a team of psychologists, mental health advocates and creatives with a shared passion for improving the mental wellbeing of all students. Mental health is more relevant than ever, especially in young adults but getting support is costly, with long waiting times and associated stigma. That’s why we’ve built a state-of-the-art app, accessible at any time, with the most robust reporting system so that every student and staff member can build the best versions of themselves. "We are here for your students We understand the pressures and challenges Schools and Colleges face and the growing wellbeing interventions needed to support students. Our mission, via our clinically proven solutions, is to build the resilience and mental health of UK students, reducing interventions and helping them become the best versions of themselves. " Tim Smith, Business Development Director Personal Growth Reduce Anxiety Relationship Skills Reduce Depression Resilience Integrated Wellbeing and achievement is an integrated concept Builds Resilience eQuoo is designed to lower anxiety & depression and build resilience Triage System In-app triage system to direct students to the most suitable care Insights Backend access to robust analytics and insights Cofounder, CEO & Psychologist SILJA LITVIN A clinical psychologist with years of experience providing counselling and therapy, including in the NHS NELFT mood and eating disorder division. Silja’s speciality is clinical psychology (depression and anxiety) and systemic psychology, the science of relationships. ​ "Psychological skills are a human's mental toolbox, and I'm here to equip young adults." Cofounder & COO VANESSA HIRSCH-ANGUS On the back of 17 years at AXA in global senior Leadership roles, Vanessa has significant health and wellbeing knowledge and wide-ranging, international business experience across multiple sectors, including Private Equity. ​ "Life has never been more complicated for young people. I’m passionate about finding ways for them to deal with those challenges - to thrive, not just survive" Founders Meet the Team Meet the talented and passionate team behind eQuoo! Our team is comprised of experienced professionals in the field of psychology, gaming, and technology. With their diverse backgrounds, our team members bring a unique perspective to the eQuoo project. From our developers, who work tirelessly to ensure that you're able to enjoy a seamless gaming experience, to our psychologists, who have lent their expertise to developing unique gamified tools that help people improve their emotional health and wellbeing, each member is committed to pushing the boundaries of what's possible in the world of gaming for good. Get to know us better and join us on our exciting journey to revolutionise online gaming! CFO ANTHONY LILLYMAN Business Development Director TIM SMITH Business Development Director JAMES LAVER Lead Researcher Dr. PHILIP JEFFERIES Lead Unity Developer ADELINE TUSHABE Marketing Manager SHREE MAGDANI Head of the Division of Psychology and Language Sciences, UCL ​ Prof. Peter Fonagy Professor of Psychology and Head of the Research Unit Emotion and Motivation, LMU Prof. Markus Maier Professor of Psychology, UCL ​ Prof. Steve Pilling Clinical Advisory Board

  • Terms and Conditions | eQuoo Wellbeing

    Terms and Conditions MASTER SERVICES AGREEMENT ​ MASTER SERVICES AGREEMENT 1. DEFINITIONS AND INTERPRETATION. As used in this Master Services Agreement: 1.1 “Affiliates” means , in respect of any entity, any entity that directly or indirectly controls, is controlled by or is under common control with that entity within the meaning set out in section 1124 of the Corporation Tax Act 2010; 1.2 “Agreement” means this Master Services Agreement together with all Order Forms, Service Terms, User Terms, Privacy Policy, Website Terms of Use, Statements of Work, and other written documents made between Client and PsycApps whether by execution of such document by both Parties or incorporation by reference; 1.3 “App” means PsycApps application (eQuoo) available for download from third party application stores or as a mobile application on the Website; 1.4 “Business Day” means any day of the year other than a Saturday, Sunday or a Statutory or public holiday in the Territory(ies), but only to the extent such term refers to a Service being delivered in respect of such Territory; 1.5 “Client Data” means any data of Client supplied by or on behalf of Client to PsycApps or any such data created as a result of the processing of such data, including any data contained or embodied in PsycApps Property; 1.6 “Confidential Information” means any information identified by either Party and/or its Affiliates as “Confidential” and/or “Proprietary”, or which, under the circumstances, ought to be treated as confidential or proprietary, including non-public information related to the disclosing Party's (and/or an Affiliate’s) business, employees, service methods, software, documentation, financial information, prices and product plans; 1.7 “Effective Date” has the meaning set forth in Section 3.1 (Term); 1.8 “Fees” means the fees payable by Client to PsycApps for the licence, as contemplated in Section titled “Fees” below; 1.9 “Including” and “Includes” shall, wherever they appear in the Agreement, be deemed to be followed by the statement “without limitation”, and neither of such terms shall be construed to limit any words or statement which it follows to the specific or similar items or matters immediately following it; 1.10 “Initial Term” means the term as set out in the Order Form; 2 1.11 “Intellectual Property” means patents, rights to inventions, copyright and related rights, trademarks, trade names, domain names and names registrable on social media or other internet services, rights in get-up, rights in goodwill or to sue for passing off or unfair competition, rights in designs, rights in computer software, database rights, rights in confidential information (including know-how and trade secrets) and any other intellectual property rights, in each case whether registered or unregistered and including all applications (or rights to apply) for, and renewals or extensions of, such rights and all similar or equivalent rights or forms of protection which may now or in the future subsist in any part of the world; 1.12 “Master Services Agreement” means this master services agreement and any exhibits, schedules, appendices or other attachments here to; 1.13 “Materials” means all materials, forms, brochures, tip sheets, posters, and online content furnished by PsycApps to the Client, and any derivatives there of; 1.14 “Order Form” means the applicable order form signed by Client and PsycApps in respect of the Services; 1.15 “Parties” means collectively Client and PsycApps, and each is a “Party”; 1.16 “Personal Information” means information about an identifiable individual which constitutes information governed by any applicable privacy or data protection law, statute or regulation; 1.17 “Privacy Policy” means the terms of privacy, data protection and the use of cookies, posted on the Website and App, as amended from time to time; 1.18 “PsycApps Contractor” means any person who is not a Party or an employee of PsycApps, who PsycApps contracts or otherwise engages to assist with or perform any part of the Services; 1.19 “PsycApps Property” means, collectively: (i) any and all systems, hardware, software, networks, online content, applications, source codes, specifications, templates, modules, devices, equipment, documentations or other property owned, licensed, leased, produced, designed, created or used by PsycApps as of the Effective Date or thereafter, whether for purposes of providing the Services pursuant to the Agreement or for any other purpose; (ii) all Confidential Information of PsycApps; (iii) all Materials; and (iv) any and all Intellectual Property in any of the foregoing or related there to; 1.20 “Renewal Term” has the meaning given to it in Section 3.1; 1.21 “Statement of Work” means the applicable statement of work between Client and PsycApps, setting forth in detail the work, services and deliverables to be provided by PsycApps in respect of any professional services work; 1.22 “Service Term” means the Initial Term and any Renewal Term; 3 1.23 “Service Terms” means the applicable Terms of Use for the App as posted on at the time of signing the applicable Order Form; 1.24 “Services” means, collectively, the services supplied by PsycApps to the Client under the Agreement, as such services are more particularly described in the Service Terms or a Statement of Work, and each is a “Service”; 1.25 “Service Start Date” means, in respect of a Service, the commencement date for the provision of that Service as set out in the Order Form; 1.26 “Software” means any software program(s) licensed or provided by PsycApps to the Client through which the Service will be provided, as such Software may be more particularly described in the Service Terms or Statement of Work; 1.27 “Taxes” means all sales taxes, value added taxes, goods and services taxes, business transfer taxes, withholding taxes or any other taxes now or hereafter levied or imposed by any governmental authority by reason of or with respect to the provision of the Services to Client, but, for certainty excluding PsycApps’ taxes for income derived under the Agreement; 1.28 “Territory” means the territory or territories in respect of which the Services are to be delivered, as identified in the Order Form; 1.29 “Users” means individuals who register an account to use the Services; 1.30 “User Terms” means the terms applicable to Users posted on the Website and App, as amended from time to time; 1.31 “Website” means PsycApps website and all subdomains there of; and 1.32 “Website Terms of Use” means the terms governing the access to and use of the Website and App posted on the Website and App, as amended from time to time. 2. SERVICES 2.1 Services: PsycApps shall provide the Service(s) to Client as more particularly set forth in the Service Terms. Client acknowledges and agrees that certain Services or parts thereof may be subcontracted by PsycApps to PsycApps Contractors, including Affiliates of PsycApps. However, regardless of any such subcontract, PsycApps shall remain solely liable for performance of the Services and all of its obligations hereunder. 2.2 Additional Terms: The following terms apply to the provision and use of the Services: 2.2.1 Website Terms of Use; 2.2.2 User Terms; and 4 2.2.3 Privacy Policy. 2.3 Affiliates Use. All Services are provided to the Client on the strict condition that they are used for Client’s own internal business use within the respective Territory. However, and notwithstanding the above it is agreed that the Services may be used by Client’s Affiliates provided that: 2.3.1 the Services are used by Client and/or its Affiliates only within the respective territory in which PsycApps has agreed to provide such Service; 2.3.2 Client shall remain liable for the acts and omissions of all of its Affiliates as if the acts and omissions were acts and omissions of Client; 2.3.3 any loss or damage arising in connection with the Services incurred by such affiliate shall be actionable by Client as if such loss and damage were incurred by Client, but shall not be actionable by Client’s Affiliate directly against PsycApps or any PsycApps Contractor; 2.3.4 such Affiliate shall be deemed to have agreed to comply with all covenants and obligations on the part of Client herein, and agreed that PsycApps shall be entitled to all of the rights and benefits granted herein, as if such Affiliate has been a signatory to the Agreement; 2.3.5 Client shall be liable for any and all Fees and other charges, arising as a result of such Affiliate’s use of the Services, including any consequent increases in transactions, user numbers, set-up requirements, data records or Service provision. 2.4 Professional Services. Any work or services to be delivered by PsycApps which are not described in the Service Terms shall be described in a Statement of Work. However, and for the avoidance of doubt, if for any reason Client avails itself of work or services provided by PsycApps which are not specifically identified in the Service Terms or Statement of Work, such work will be provided subject to the terms and conditions of this Master Services Agreement, and at PsycApps then current price for such additional work or services. The scope of services in a Statement of Work may be amended from time to time upon mutual agreement in writing by the Parties. PsycApps shall assign employees or subcontractors qualified to perform such professional services work, who shall exercise due professional care and competence in the performance of such Services. With respect to such professional Services, Client shall: 2.4.1 provide qualified personnel to work with PsycApps personnel in the execution of each Statement of Work; 2.4.2 supply adequate resources and information as mutually agreed; 2.4.3 notify PsycApps in writing of any request for changes to the Statement of work; and 5 2.4.4 review and accept or reject each deliverable within ten (10) Business Days of notification by PsycApps of completion of such work, such acceptance not to be unreasonably withheld. Each deliverable will be deemed to be accepted by Client on the tenth (10th) Business Day after notification by PsycApps of completion of such work, unless Client has provided PsycApps (within such 10 Business Day period) with written notice rejecting such work and specifying the manner in which the deliverable is defective. 2.5 Client remains solely responsible for all decisions affecting its employees/users and for using the Services in accordance with applicable laws, professional guidelines, and privacy requirements. 3. TERM AND TERMINATION 3.1 Term. The Agreement will become effective when the Order Form is signed by Client and by PsycApps (the “Effective Date”) and shall continue for the Initial Term and thereafter the Agreement shall renew for successive periods of twelve (12) months (each a “Renewal Term”) unless: (a) either Party notifies the other party of termination, in writing, at least six (6) months before the end of the Initial Term or any Renewal Term, in which case this Agreement shall terminate upon the expiry of the applicable Initial Term or Renewal Term; or (b) otherwise terminated earlier in accordance with the terms hereof. The Service Term for each particular Service shall commence on the Service Start Date and continue for the Service Term. While PsycApps will use commercially reasonable endeavours to meet the anticipated Service Start Date, the Parties acknowledge that implementation timelines have been estimated in good faith and Client shall not be entitled to any compensation or relief for loss resulting from a failure to meet such estimated time frames. 3.2 Termination. The Agreement (or at the option of the Party exercising the termination right, only the affected Service Terms) may be terminated as follows: 3.2.1 immediately by PsycApps without further notice to Client (provided PsycApps expressly refers to the threat of termination), if Client fails to pay any Fees when due, and such failure continues for a period of fourteen (14) days after PsycApps provides Client with written notice of such breach; 3.2.2 by either Party immediately if the other Party fails to materially perform, or is otherwise in default of, any one or more of its material obligations under the Agreement (except failure by Client to pay Fees, when the provisions of the preceding subsection shall prevail), and (only where such failure or default is remediable) fails to remedy such failure within thirty (30) days after receiving written notice of default from the non-defaulting Party; or 3.2.3 immediately by either Party if the other Party is, or is deemed for the purposes of any law to be, unable to pay its debts as they fall due or insolvent, or any corporate action, legal proceedings or other procedure or step is taken against such Party in relation to or with a view to winding-up, dissolution, administration, reorganisation (in each case, whether out of court or otherwise) in respect of such Party (or a Client Affiliate receiving Services) or any of its assets, or any analogous procedure or step is taken in any jurisdiction. 6 4. FEES AND PAYMENT 4.1 Fees. Client will pay the Fees plus all applicable Taxes, in the amounts and in accordance with the payment terms and processes set forth in the Order Form, Service Terms and/or Statement of Work. All undisputed invoices from PsycApps shall be paid by Client within thirty (30) calendar days of the Client’s receipt of the relevant invoice. Any Taxes imposed on any transactions between Client and PsycApps contemplated under the Agreement shall be the subject of an additional charge and shall be shown separately on any invoice or similar document together with the required tax registration numbers, and paid by the relevant Party at the same time as that Party pays the amount in respect of which such Taxes are payable. All Fees (and applicable Taxes) for Services provided within a Territory are the sole responsibility of Client and will be invoiced to, and payable by, the local Client entity located in such Territory. However, in the event that Services are invoiced to a Client entity from a PsycApps entity outside of the Territory in which the Client entity receiving such Services is located, the Client entity shall remit payment to the PsycApps entity issuing the invoice and shall be solely responsible to self-assess for all Taxes relating to such Services to the extent such Taxes are not paid to PsycApps. In addition, neither Party shall exercise the right of set-off against any Fees. 4.2 Expenses. Client shall, in addition to all Fees, reimburse PsycApps for all reasonable expenses (in accordance with PsycApps’ then current expense policy) incurred in connection with the implementation and provision of the Services, including travel, accommodation and meals. 4.3 Late Fees. PsycApps may charge a late payment fee in the amount of 1% per month for late payments made by Client. Client agrees to pay late payment fees including all costs of collection (including reasonable legal fees and expenses). If Client fails to comply with any of the terms of payment in the Agreement for more than seven (7) Business Days after receipt of a written demand for payment (unless subject to a good faith dispute that the Client has provided notice in writing to PsycApps of), PsycApps may, in addition to any other right available to it, suspend performance of all or any part of its Services. 4.4 Currency. All Fees are payable in the currency stated in the relevant Order Form and shall be remitted to PsycApps in that currency. If remitted in another currency and/or from outside the Territory, sufficient funds must be remitted such that the net sum received by PsycApps in the requisite currency after foreign exchange and other bank charges is that stated on the relevant invoice. PsycApps will be entitled to invoice the Client for any shortfall. 5. CONFIDENTIALITY AND PRIVACY 5.1 Non-Disclosure. Neither Party shall disclose Confidential Information of the other Party except as permitted in accordance with the terms of the Agreement. The receiving Party shall use the same degree of care as it uses to protect its own Confidential Information of like nature, but no less than a reasonable degree of care, to maintain in confidence the Confidential Information of the disclosing Party. The foregoing obligations shall not apply to any information that (i) is at the time of disclosure, or thereafter becomes, part of the public domain through a source other than the receiving Party; (ii) is subsequently learned from a third party that does not impose an obligation of confidentiality on the receiving Party; (iii) was known to the receiving Party at the time of disclosure; (iv) was generated independently 7 by the receiving Party; or (v) is required or permitted to be disclosed by law. PsycApps may transfer Client's Confidential Information to a third party, the identity of which will be provided on request, to the extent necessary for PsycApps to perform its obligations under the Agreement. 5.2 Compliance. PsycApps and Client each hereby represent that they have taken commercially reasonable steps to ensure that they will at all times be in compliance with applicable laws relating to privacy and the collection, use and disclosure of Personal Information relating to the Services. PsycApps and Client each hereby represent that any Personal Information provided by it to the Other Party under the Agreement has been and shall be collected, transferred, disclosed, and/or processed in compliance with such privacy laws (including obtaining the proper consent where applicable). In addition, each Party agrees to provide reasonable cooperation to the other in the instance that the other Party is subject to an inquiry by a regulatory authority, the scope of which includes operations or information within the assisting Party’s control. 5.3 Use and Retention. PsycApps acknowledges that it is receiving Personal Information in connection with the performance of Services it provides under the Agreement and, where it does so, it will process such Personal Information as a data controller and any such processing will be carried out in accordance with the Privacy Policy and all applicable law. 5.4 Personal Information. Client acknowledges and agrees that PsycApps may transfer or disclose such Personal Information to its employees or other representatives and PsycApps Contractors, provided that such transfer or disclosure is limited to those parties who PsycApps reasonably requires to access such information for the Purpose, provided that such parties have confidentiality obligations with respect to the Personal Information at least as protective of the obligations contained herein, whether by contract or operation of law. 5.5 Injunctive Relief. Without prejudice to any other rights or remedies that each Party may have, each Party acknowledges and agrees that damages alone would not be an adequate remedy for any breach of the terms of the Agreement by the other Party. Accordingly, each Party shall be entitled to the remedies of injunctions, specific performance or other equitable relief for any threatened or actual breach of the Agreement. 6. INTELLECTUAL PROPERTY 6.1 Ownership of Intellectual Property. Each Party shall remain the owner of all Intellectual Property it owns prior to the Effective Date and that which it creates in the performance of its obligations under the Agreement. PsycApps is and shall remain the sole and exclusive owner of all PsycApps Intellectual Property and any and all components thereof, whether owned on the Effective Date or acquired thereafter, and Client is and shall remain the sole and exclusive owner of Client Data and any and all components thereof. Client acknowledges and agrees that Client does not acquire any ownership of, or other rights in relation to, any such Intellectual Property rights by virtue of receiving the Services or by using the Website or the App. Forthwith upon the expiration or termination of the Agreement or the Service Terms, as the case may be, each Party shall forthwith return to the other Party, all such property in its possession or control relating to Agreement or terminated Service Terms, as the case may be. 8 6.2 Right of Use. PsycApps hereby grants to Client, starting on the Effective Date and continuing for so long as required for a Service, the right to access and use the Software and such other PsycApps Property as may be required for Client to receive and use the Services internally within the Territory, subject to and in accordance with the following terms: 6.2.1 the Software and PsycApps Property is provided solely for the purpose of enabling Client to receive and use the Services, and without limitation, Client shall not use it in any manner that would be illegal, offensive or damaging to PsycApps or any third party; 6.2.2 Client shall use all reasonable endeavours to prevent unauthorised access to, or use of, the Services, as well as notify PsycApps promptly of any such unauthorised access or use; and 6.2. Client shall not modify, merge, copy, disseminate, display, disassemble, reverse engineer, tamper with, or otherwise attempt to decrypt or derive the source code, any trade secrets or any proprietary information or create any applications or any derivative works of the Software or PsycApps Property. 6.3 Indemnity for Infringement. PsycApps will indemnify and hold Client harmless from and against any and all claims alleging that the Services and any Intellectual Property furnished by PsycApps violate any third party's patent, trade secret or copyright, except to the extent that such claims arise from Client's modification of the Services or Intellectual Property or from Client’s use of such Services in excess of the provisions set out in this Section 6. However, PsycApps’ liability hereunder shall be conditional upon Client providing PsycApps with timely written notice of any such claim or threat thereof, and the full and exclusive authority for, and information for and assistance with, the defence and settlement thereof. If such claim has occurred, or in PsycApps’ opinion is likely to occur, Client agrees to permit PsycApps, at its option and expense, either to procure for Client the right to continue using the Intellectual Property, or replace or modify the same so that it becomes non-infringing. If neither of the foregoing alternatives is reasonably available, PsycApps may immediately terminate the Agreement in its entirety. 7. DISPOSITION OF DATA 7.1 Record Retention. Except as otherwise expressly provided for in the Agreement, will not be responsible for storing copies of Client’s records or Client Data when PsycApps no longer requires such information to provide Services to Client, and Client shall be responsible for retaining its own business records and Client Data. Client will reimburse PsycApps for the reasonable out of pocket costs of producing any information in PsycApps’ possession or control relating to Client’s business or employees that PsycApps produces in response to a Client request or court order. Unless otherwise required by law, upon termination of the Agreement or any of the Services, PsycApps may dispose of Client’s records and data in accordance with PsycApps’ data retention policy. Client shall utilise the reporting tools (where applicable) supplied under this Agreement, to extract Client Data required during this Agreement and/or upon expiration or termination of this Agreement; where Client requests PsycApps provide such data, this activity will be chargeable. 9 8. REPRESENTATIONS AND WARRANTIES 8.1 PsycApps’ Representations and Warranties. PsycApps represents and warrants to Client as follows: 8.1.1 it has all the requisite authority to enter into the Agreement and is lawfully entitled to supply the Services to Client in the manner contemplated herein; 8.1.2 it will use all reasonable skill and care in accordance with industry practice in the course of performing the Agreement; and 8.1.3 it will comply with all laws and regulations applicable to it relating to the provision of the Services in the Territory. 8.2 Client’s Representations and Warranties. Client represents and warrants to PsycApps as follows: 8.2.1 it has all the requisite authority and is lawfully entitled to enter into the Agreement; and 8.2.2 it will comply with it's obligations as set out in the Agreement, including any associated Service Terms and will provide all reasonable cooperation to PsycApps in the performance of the Agreement. 8.3 Exclusions. The express and limited representations and warranties provided in the Agreement comprise all of the representations and warranties made with respect to the Services, products, Intellectual Property and other items provided, furnished, licensed, leased or otherwise made available or performed to Client by PsycApps pursuant to or in relation to the Agreement. Any further or other warranties or conditions, whether express or implied, are expressly excluded to the extent permitted by law. Without limiting the foregoing, PsycApps does not warrant that, to the extent the Services require computer software or Services delivered using computer software, the provision of those Services will be entirely error free or will run uninterrupted. 10 9. LIMITATIONS OF REMEDIES 9.1 Limitation of Liability. To the maximum extent permitted by applicable law, Client agrees that PsycApps’ maximum aggregate liability (including that of PsycApps’ Affiliates and PsycApps Contractors) to the Client, its Affiliates and other related parties (collectively in this Section referred to as the “Aggrieved Parties”) for all past, present and future claims, demands, actions, causes of actions, requests, lawsuits, judgments, damages, costs, expenses, prejudices or losses (collectively in this Section referred to as the “Claims”) in relation to or arising under the Agreement (whether for breach of contract, strict or statutory liability, negligence or any other legal or equitable theory) shall be limited to the Aggrieved Parties’ actual direct damages and shall not, under any circumstances, exceed, in the aggregate, for all Claims, the greater of: (i) the total amount paid by the Client (and any Affiliates) for the defective Services causing the damages during the 12 months immediately preceding the loss; or (ii) £35,000. However, the above limitation of liability shall not apply to Claims relating to the following: 9.1.1 death or personal injury resulting from PsycApps’ negligence; 9.1.2 PsycApps’ fraud or statements made fraudulently; 9.1.3 any Claim for indemnity by the Client under Section 6.3 (IP Infringement); and 9.1.4 any acts or omissions for which the governing law prohibits the exclusion or limitation of liability. 9.2 Damages Disclaimer. To the maximum extent permitted by applicable law, and notwithstanding anything to the contrary contained in the Agreement, neither Party shall be liable for any indirect, consequential (including damages for business interruption or loss of business information or data), or special damages, claims by third parties, or damages for loss of profits, goodwill, anticipated savings or revenues, arising in relation to or under the Agreement, even if advised of the possibility of such damages or if the possibility of such damages was reasonably foreseeable. 10. CHANGES 10.1 Changes to Legislation. In the event of a change to any applicable law or regulation affecting the Services, or any reasonably unforeseen change materially affecting the cost of providing the Services, PsycApps may make changes to the Agreement with thirty (30) days’ prior written notice to Client. If, upon notification of the change, Client elects not to continue the Services, then notwithstanding anything to the contrary in the Agreement, Client may terminate the Agreement upon thirty (30) days’ prior written notice without penalty or cancellation fees. 11 10.2 Changes to Service. Client acknowledges and agrees that in order to maintain flexibility in the business, PsycApps reserves the right to make changes to the Services or the manner in which they are delivered, at any time and from time to time, as PsycApps considers reasonable and/or necessary (including changes to improve such Services and/or necessary to reflect legislative changes), provided that such change does not materially adversely impact the Services being delivered to Client. 11. NOTICES 11.1 All notices to the Parties shall be in writing and shall be sent to Client at the address set forth on the Order Form, and to PsycApps to the attention and address of Client’s account representative (if any) or to the local PsycApps service center or to such other address or fax number as either Party may hereafter specify by written notice to the other Party. Each such notice, request or communication shall be effective upon receipt, provided that if the day of receipt is not a Business Day, then the notice shall be deemed to have been received on the next succeeding Business Day. 12. FORCE MAJEURE 12.1 Neither Party nor their respective Affiliates (nor PsycApps Contractor) shall be held liable or responsible to the other Party nor be deemed to have defaulted under or breached the Agreement for failure or delay in fulfilling or performing any term of the Agreement (except for the failure to pay money) when such failure or delay is caused by or results from causes beyond the reasonable control of the affected Party. 13. GENERAL PROVISIONS 13.1 The Agreement and the Parties’ rights and obligations shall be governed by English law, and the parties submit to the exclusive jurisdiction of the English courts. 13.2 PsycApps may assign its rights and obligations under the Agreement without the consent of Client provided that it gives prior written notice to Client. Client shall not assign, sub-contract, transfer, mortgage, charge, declare a trust of or deal in any other manner with any or all of its rights under this Agreement, in whole or in part, without PsycApp’s prior written consent (such consent not to be unreasonably withheld or delayed). The Agreement shall enure to the benefit of and be binding upon the Parties hereto and their respective successors and permitted assigns. Upon request of the non-assigning Party, any permitted assignee shall execute an agreement in writing with the other Party hereto assuming all obligations of its assignor under the Agreement. 13.3 During the Service Term and for one year thereafter, Client shall not intentionally solicit the services of any PsycApps employees who were involved in the performance of such Services, except that Client shall not be precluded from hiring any such employee who: (i) initiates discussions regarding such employment without any direct or indirect solicitation by Client; or (ii) responds to any public advertisement placed by Client. 12 13.4 In the case of any conflict between this Master Services Agreement and the terms applicable to only one or more particular Service(s) as set forth in the Service Terms, Order Form or Statement of Work, the terms of the Service Terms, Order Form or Statement of Work shall govern, but only with respect to the particular Services and/or Territory to which the Service Terms, Order Form or Statement of Work relates. 13.5 No delay by either Party at any time, to enforce any of the provisions of the Agreement, or any right with respect thereto, shall be construed as a waiver of such provision or right, nor shall it prejudice or restrict the rights of that Party. A waiver of its rights shall not operate as a waiver of any subsequent breach. No right, power or remedy conferred upon or reserved for either Party is exclusive of any other right, power or remedy available to that Party and the rights, powers and remedies shall be cumulative. 13.6 Any provision of the Agreement which is unenforceable in any jurisdiction shall, as to such jurisdiction, be ineffective to the extent of such prohibition or unenforceability without invalidating the remaining provisions and any such prohibition or unenforceability in any jurisdiction shall not invalidate or render unenforceable such provision in any other jurisdiction. 13.7 Headings in the Agreement are for ease of reference only and will not affect its interpretation. 13.8 The Agreement constitutes the entire agreement between the Parties with respect to the subject matter hereof, and supersedes all prior or contemporaneous agreements and understandings regarding the subject matter hereof, whether written or verbal. Any amendment to the Agreement must be in writing and signed by authorised representatives of both Parties. 13.9 No term of the Agreement is enforceable under the Contracts (Right of Third Parties) Act 1999 by a person who is not a party to the Agreement

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